This is pretty interesting. The US Air Force have a methodology to deal with online responses like comments. I like it how trolls and “ragers” require HQ be notified 🙂
I think it helps people not used to communicating online think about different sorts of negative feedback, and how it is important to engage with some, and possibly not with others. Also the “response considerations” were quite good too to encourage transparency and accountability in online communications.
Click on the image for the larger more readable version.