Digital excellence in Ballarat

In December I had the opportunity to work with Matthew Swards and the Business Improvements team in the Ballarat Council to provide a little support for their ambitious digital and data program. The Ballarat Council developed the Ballarat Digital Services Strategy a couple of years ago, which is excellent and sets a strong direction for human centred, integrated, inclusive and data driven government services. Councils face all the same challenges that I’ve found in Federal and State Governments, so many of the same strategies apply, but it was a true delight to see some of the exceptional work happening in data and digital in Ballarat.

The Ballarat Digital Services Strategy has a clear intent which I found to be a great foundation for program planning and balancing short term delivery with long term sustainable architecture and system responsiveness to change:

  1. Develop online services that are citizen centric and integrated from the user’s perspective;
  2. Ensure where possible citizens and businesses are not left behind by a lack of digital capability;
  3. Harness technology to enhance and support innovation within council business units;
  4. Design systems, solutions and data repositories strategically but deploy them tactically;
  5. Create and articulate clear purpose by aligning projects and priorities with council’s priorities;
  6. Achieve best value for ratepayers by focusing on cost efficiency and cost transparency;
  7. Build, lead and leverage community partnerships in order to achieve better outcomes; and
  8. Re-use resources, data and systems in order to reduce overall costs and implementation times.

The Business Improvement team has been working across Council to try to meet these goals, and there has been great progress on several fronts from several different parts of the Council.  I only had a few days but got to see great work on opening more Council data, improving Council data quality, bringing more user centred approaches to service design and delivery, exploration of emerging technologies (including IoT) for Council services, and helping bring a user-centred, multi-discplinary and agile approach to service design and delivery, working closely with business and IT teams. It was particularly great to see cross Council groups around big ticket programs to draw on expertise and capabilities across the organisation, as this kind of horizontal governance is critical for holistic and coordinated efforts for big community outcomes.

Whilst in town, Matthew Swards and I wandered the 5 minutes walk to the tech precinct to catch up with George Fong, who gave us a quick tour, including to the local Tech School, as well as a great chat about digital strategies, connectivity, access, inclusiveness and foundations for regional and remote communities to engage in the digital economy. The local talent and innovation in Ballarat is great to see, and in such close vicinity to the Council itself! The opportunities for collaboration are many and it was great to see cross sector discussions about what is good for the future of Ballarat :)

The Tech School blew my mind! It is a great State Government initiative to have a shared technology centre for all the local schools to use, and included state of the art gaming, 3D digital and printing tech, a robotics lab, and even an industrial strength food lab! I told a few people that people would move to Ballarat for their kids to have access to such a facility, to which I was told “this is just one of 10 across the state”.

It was great to work with the Business Improvement team and consider ways to drive the digital and data agenda for the Council and for Ballarat more broadly. It was also great to be able to leverage so many openly available government standards and design systems, such as the GDS and DTA Digital Service Standards and the NSW Design System. Open governments approaches like this make it easier for all levels of government across the world to leverage good practice, reuse standards and code, and deliver better services for the community. It was excellent timing that the Australian National API Design Standard was released this week, as it will also be of great use to Ballarat Council and all other Councils across Australia. Victoria has a special advantage as well because of the Municipal Association of Victoria (MAV), which works with and supports all Victorian Councils. The amount of great innovation and coordinated co-development around Council needs is extraordinary, and you could imagine the opportunities for better services if MAV and the Councils were to adopt a standard Digital Service Standard for Councils :)

Many thanks to Matt and the BI team at Ballarat Council, as well as those who made the time to meet and discuss all things digital and data. I hope my small contribution can help, and I’m confident that Ballarat will continue to be a shining example of digital and data excellence in government. It was truly a delight to see great work happening in yet another innovative Local Council in Australia, it certainly seems a compelling place to live :)

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