I have been working at the newly created Digital Transformation Office in the Federal Government since January this year helping to set it up, create a vision, get some good people in and build some stuff. I was working in and then running a small, highly skilled and awesome team focused on how to dramatically improve information (websites) and transaction services across government. This included a bunch of cool ideas around whole of government service analytics, building a discovery layer (read APIs) for all government data, content and services, working with agencies to improve content and SEO, working on reporting mechanisms for the DTO, and looking at ways to usefully reduce the huge number of websites currently run by the Federal public service amongst other things. You can see some of our team blog posts about this work.
It has been an awesome trip and we built some great stuff, but now I need to return to my work on data, gov 2.0 and supporting the Australian Government CTO John Sheridan in looking at whole of government technology, procurement and common platforms. I can also work more closely with Sharyn Clarkson and the Online Services Branch on the range of whole of government platforms and solutions they run today, particularly the highly popular GovCMS. It has been a difficult choice but basically it came down to where my skills and efforts are best placed at this point in time. Plus I miss working on open data!
I wanted to say a final public thank you to everyone I worked with at the DTO, past and present. It has been a genuine privilege to work in the diverse teams and leadership from across over 20 agencies in the one team! It gave me a lot of insight to the different cultures, capabilities and assumptions in different departments, and I think we all challenged each other and created a bigger and better vision for the effort. I have learned much and enjoyed the collaborative nature of the broader DTO team.
I believe the DTO has two major opportunities ahead: as a a force of awesome and a catalyst for change. As a force of awesome, the DTO can show how delivery and service design can be done with modern tools and methods, can provide a safe sandpit for experimentation, can set the baseline for the whole APS through the digital service standard, and can support genuine culture change across the APS through training, guidance and provision of expertise/advisers in agencies. As a catalyst for change, the DTO can support the many, many people across the APS who want transformation, who want to do things better, and who can be further empowered, armed and supported to do just that through the work of the DTO. Building stronger relationships across the public services of Australia will be critical to this broader cultural change and evolution to modern technologies and methodologies.
I continue to support the efforts of the DTO and the broader digital transformation agenda and I wish Paul Shetler and the whole team good luck with an ambitious and inspiring vision for the future. If we could all make an approach that was data/evidence driven, user centric, mashable/modular, collaborative and cross government(s) the norm, we would overcome the natural silos of government, we would establish the truly collaborative public service we all crave and we would be better able to support the community. I have long believed that the path of technical integrity is the most important guiding principle of everything I do, and I will continue to contribute to the broader discussions about “digital transformation” in government.
Stay tuned for updates on the data.gov.au blog, and I look forward to spending the next 4 months kicking a few goals before I go on maternity leave